Each time they they start a remote desktop session, and their first troubleshooting step is always create a new user on my iMac and see if office works there. I have called Microsofts support multiple times about this issue. Sometimes I get an error code with activation, and can't get in office 360 at all for days at a time before I can activate it again and use it, other times I get a message about unusual activity and have to confirm it's me through a text. It says activation was successful, but the office apps remain unactivated and ask for activation again. Sometimes I have to do it 2 or 3 times to successfully activate my iMac. Every time I restart my iMac, or close all Office applications and open one again I have to reactivate my subscription.
However, since day one my office 360 subscription has been nothing but a headache.
The first day of owning the new iMac I purchased a office 360 subscription to get office on my new iMac. I bought a brand new iMac (My first Mac but always used on graphic design classes in College) in late 2013 a few days after Christmas. I have been having a really hard time with getting Office 360 work work properly and was wondering if anyone here may have experienced this issue or has any ideas what to try to fix it.
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